Support

In the game, open Settings → Account and privacy and sign in with Apple or Google. On your new phone, install Fly Through and sign in the same way. Without signing in, your progress stays on the phone you played on.

If you signed in before, open Settings → Account and privacy and sign in with the same Apple ID or Google account. If you played without signing in and the game was deleted or the phone was reset, the progress can’t be brought back, because nothing links it to you. Write to us if you’re not sure.

Purchases can take a moment to arrive. Keep the game open with a connection, then open the shop and tap Missing a purchase?. If it still hasn’t arrived, write to us with the date and the receipt number from Apple or Google (not your card details).

Purchases are made through Apple or Google, and they handle refunds: on iPhone at reportaproblem.apple.com, on Android through Google Play’s refund page.

Ads are never personalised, and the game never asks to track you. Where your choices are needed, you can change them in Settings → Account and privacy → Ad privacy choices. See the privacy policy.

Choose which reminders you get in Settings → Notifications, or turn them all off in your phone’s settings.

In Friends, open the player and choose Block or Report. Blocked players can’t send you invites or challenges, and they aren’t told. We look at every report.

In the game: Settings → Account and privacy → Delete my account. Without the game: delete your account here by signing in with the same Apple or Google account. What is deleted and what is kept is in the privacy policy.

Fly Through asks no one’s age and gives every player the protections meant for children: no personalised ads, no tracking, no chat, and friends only through a code you share yourself. To delete a child’s data or ask a question, write to support@flythrough.app.